Captivo Labs
Connecting UCaaS & CCaaS platforms to the business applications you rely on — so every call is logged, documented, and linked to the right record. Automatically.
About Captivo Labs
Captivo Labs builds middleware that bridges phone systems and the business software professional services teams run on. Their integration engine connects UCaaS and CCaaS platforms — including RingCentral — to practice management, CRM, ERP, and document management systems, eliminating manual call logging entirely.
Their platform is purpose-built for industries where every call matters: legal, automotive, hospitality, and health clinics. For legal teams in particular, Captivo Labs automates the entire post-call workflow — logging the call, capturing duration and direction, creating a draft time entry, and linking everything to the right matter — without anyone touching a keyboard.
Connectors
Automatically log RingEX calls and communications against Smokeball matters and client records — with screen pop, time tracking, and draft time entries.
Contact Captivo Labs
Ready to learn more about the Smokeball integration or discuss your firm's requirements?
Reach out to register interest in the Smokeball connector, get a demo, or ask about support for other practice management platforms.