Create a call log

POST /callLog

Creates a CRM activity for a RingCentral call and records the session-plus-extension mapping used for de-duplication and later updates. Both the browser client and server-side logging service use this route; the latter can create a pending call and later patch it. Synchronous plugins can transform the payload before CRM creation, and asynchronous call plugins are dispatched after the activity is saved.

Operation ID: postCallLog
Authorization: BEARER or API key

Request body

RingCentral call, CRM contact association, note, and optional enrichment data. Recording download URLs and nested tokens are sensitive.

Required: Yes

Content type: application/json

Schema: CreateCallLogRequest

{
  "logInfo": {
    "id": "123456789",
    "sessionId": "987654321",
    "telephonySessionId": "s-a1b2c3",
    "direction": "Inbound",
    "from": {
      "phoneNumber": "+14155550100",
      "name": "Jane Smith"
    },
    "to": {
      "phoneNumber": "+16505550199",
      "extensionNumber": "101"
    },
    "startTime": "2026-06-24T02:30:00.000Z",
    "duration": 125,
    "result": "Accepted",
    "recording": {
      "link": "https://example.com/recording/123"
    }
  },
  "extensionNumber": "101",
  "hashedExtensionId": "hashed-extension-101",
  "contactId": "crm-contact-123",
  "contactName": "Jane Smith",
  "contactType": "Contact",
  "note": "Discussed renewal options."
}

Responses

Status	Description	Body
200	Call-log creation result.	CallLogMutationResponse
400	Bad request, missing authentication, or connector error.	ErrorResponse, string
401	The user session is expired or revoked.	ErrorResponse, string