CreateCallLogRequest

Call, contact, note, identity, and optional RingSense data used to create a CRM call activity.

Properties

Property	Type	Required	Description
logInfo	RcCallLogRecord	Yes	—
extensionNumber	string	No	Legacy RingCentral extension-number identity fallback used with sessionId.
hashedExtensionId	string	No	Deployment-scoped hashed RingCentral extension identifier used by browser logging.
rcExtensionId	string	No	Raw RingCentral extension identifier sent by server-side logging and hashed by the connector server before persistence.
contactId	string	Yes	CRM contact identifier associated with the activity.
contactType	string	No	Connector-defined CRM entity type for contactId.
contactName	string	No	Display name of the associated CRM contact.
note	string	No	User or server-generated note for the CRM activity.
additionalSubmission	AdditionalSubmission	No	—
aiNote	string	No	Optional AI-generated note text.
transcript	string	No	Optional call transcript text.
ringSenseTranscript	string	No	Optional RingSense transcript supplied by server-side logging.
ringSenseSummary	string	No	Optional RingSense summary supplied by server-side logging.
ringSenseAIScore	object of any	No	Connector-defined RingSense scoring data.
ringSenseBulletedSummary	string	No	Optional RingSense bulleted summary.
ringSenseLink	string · uri	No	Link to the RingSense conversation record.
overridingFormat	one of: array of string, string	No	One or more connector-specific phone-number formats to try. A blank legacy string is also accepted from server-side logging.

Example

{
  "logInfo": {
    "id": "123456789",
    "sessionId": "987654321",
    "telephonySessionId": "s-a1b2c3",
    "direction": "Inbound",
    "from": {
      "phoneNumber": "+14155550100",
      "name": "Jane Smith"
    },
    "to": {
      "phoneNumber": "+16505550199",
      "extensionNumber": "101"
    },
    "startTime": "2026-06-24T02:30:00.000Z",
    "duration": 125,
    "result": "Accepted",
    "recording": {
      "link": "https://example.com/recording/123"
    }
  },
  "extensionNumber": "101",
  "hashedExtensionId": "hashed-extension-101",
  "contactId": "crm-contact-123",
  "contactName": "Jane Smith",
  "contactType": "Contact",
  "note": "Discussed renewal options."
}