RcCallLogRecord

RingCentral call record accepted from the browser client or server-side logging service. Unknown RingCentral fields are preserved for connector use.

Properties

Property	Type	Required	Description
id	string	No	RingCentral call-log record identifier.
uri	string · uri	No	RingCentral call-log resource URI.
accountId	string	No	RingCentral account identifier associated with the call.
sessionId	string	Yes	RingCentral call session identifier used for App Connect de-duplication and CRM mapping.
telephonySessionId	string	No	RingCentral telephony session identifier when available.
direction	string	No	Inbound or outbound call direction. Allowed values: Inbound, Outbound.
type	string	No	RingCentral communication type. Allowed values: Voice, Fax.
action	string	No	RingCentral call action.
result	string	No	RingCentral call result.
reason	string	No	Optional RingCentral result reason.
startTime	one of: string · date-time, integer · int64	No	Call start as ISO 8601 date-time or epoch milliseconds. Server-side logging uses epoch milliseconds.
duration	one of: integer · int64, string	No	Call duration in seconds, or the literal pending for a server-side logging record created before call completion.
durationMs	integer · int64	No	Call duration in milliseconds when supplied by a realtime event.
from	RcParty	No	—
to	RcParty	No	—
recording	RcCallRecording	No	—
legs	array of RcCallLogLeg	No	Detailed RingCentral call legs when available.
customSubject	string	No	Client- or server-generated CRM activity subject.
lastModifiedTime	string · date-time	No	RingCentral call-log last-modified timestamp.

Example

{
  "id": "string",
  "uri": "https://example.com",
  "accountId": "string",
  "sessionId": "string",
  "telephonySessionId": "string",
  "direction": "Inbound",
  "type": "Voice",
  "action": "string",
  "result": "string",
  "reason": "string",
  "startTime": "2026-01-01T00:00:00Z",
  "duration": 0
}