RcMessage

RingCentral SMS, MMS, fax, voicemail, pager, or text record accepted for CRM logging.

Properties

Property	Type	Required	Description
id	one of: string, integer · int64	Yes	RingCentral message identifier used for de-duplication.
uri	string · uri	No	RingCentral message-store resource URI.
extensionId	string	No	RingCentral extension that owns the message.
attachments	array of MessageAttachment	No	RingCentral message attachment metadata.
availability	string	No	Current RingCentral message availability. Allowed values: Alive, Deleted, Purged.
conversationId	one of: string, integer · int64	No	RingCentral conversation identifier.
conversation	object of any	No	Additional RingCentral conversation metadata.
creationTime	string · date-time	No	Message creation time.
lastModifiedTime	string · date-time	No	Message last-modified time.
direction	string	No	Inbound or outbound message direction. Allowed values: Inbound, Outbound.
from	MessageParty	No	—
to	array of MessageParty	No	RingCentral message recipients.
messageStatus	string	No	Overall RingCentral message status.
priority	string	No	RingCentral message priority. Allowed values: Normal, High.
readStatus	string	No	RingCentral read state. Allowed values: Read, Unread.
smsDeliveryTime	string · date-time	No	SMS delivery timestamp when available.
smsSendingAttemptsCount	integer · int32	No	Number of SMS delivery attempts.
subject	string	No	Message text or subject.
type	string	Yes	RingCentral message type. Allowed values: Fax, SMS, MMS, VoiceMail, Pager, Text.
faxPageCount	integer · int32	No	Number of fax pages.
faxResolution	string	No	Fax resolution reported by RingCentral.
deliveryErrorCode	string	No	RingCentral delivery error code.
segmentCount	integer · int32	No	Number of SMS segments.
vmTranscriptionStatus	string	No	Voicemail transcription state.
owner	object of any	No	Additional RingCentral owner metadata.

Example

{
  "id": "string",
  "uri": "https://example.com",
  "extensionId": "string",
  "attachments": [
    {
      "id": "string",
      "uri": "https://example.com",
      "link": "https://example.com",
      "type": "AudioRecording",
      "contentType": "string",
      "vmDuration": 0,
      "fileName": "string",
      "size": 0,
      "height": 0,
      "width": 0
    }
  ],
  "availability": "Alive",
  "conversationId": "string",
  "conversation": {},
  "creationTime": "2026-01-01T00:00:00Z",
  "lastModifiedTime": "2026-01-01T00:00:00Z",
  "direction": "Inbound",
  "from": {
    "phoneNumber": "string",
    "extensionNumber": "string",
    "extensionId": "string",
    "name": "string",
    "location": "string",
    "recipientId": "string",
    "target": false,
    "messageStatus": "string"
  },
  "to": [
    {
      "phoneNumber": "string",
      "extensionNumber": "string",
      "extensionId": "string",
      "name": "string",
      "location": "string",
      "recipientId": "string",
      "target": false,
      "messageStatus": "string"
    }
  ]
}